Booking & Cancellation Policies

BOOKING POLICY

ONLINE BOOKINGS 
one night's tariff taken when booked through the website.   

AGES
Adults: age 14 years and above
Child:  age 5 to 13 years of age
Infant: age 4 and below  - please advise in your booking notes the number of infants in your group

CANCELLATION POLICY

GENERAL bookings    (1 Mar to 14 Dec)
Refund of monies is based on the number of days’ notice of cancellation received as follows:
No Show        100% non-refundable
1 – 6 days      100% non-refundable unless site/cabin/unit is re-sold for all nights of original booking
7 – 15 days     1 night's tariff unless site/cabin/unit is re-sold for all nights of original booking
16 days onwards     less $25 administration fee per site/cabin/unit

SUMMER bookings    (15 Dec to 28 Feb)
Refund of payment less $25 administration fee (per site/cabin/unit) if notice of cancellation is received before 31^st November.
Payment is non-refundable from 1^st December unless site/cabin/unit is re-sold for all nights of original booking less administration fee of $25 per site/cabin/unit.
Change of dates (if available) may incur an administration fee of $25.  

Any outstanding balances must be settled prior to or on arrival.    No refunds for early departures.